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Certificates are not being sent automatically

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Editions: Extension E-Learning
Versions: 3.6.0+

Although automatic certificate mailing is enabled, the certificates are not sent to the participants automatically.

The possible reasons are:

1. The cronjob for sending certificates automatically does not exist or is not activated.


2. You didn't upload a certificate template to the learning course.

3. The catalogue of questions contains open questions. In that case the certificates have to be sent manually after evaluation.

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